The How-to Guide

Regardless of whether you're a mentor or mentee, getting started with Kwekence is as easy as 1, 2, 3. If you're the type that benefits from step by step guides, we've got you covered below. If you have additional questions check out our FRQ page or contact us at support@kwekence.com.

For Mentors (Service Providers):

1. Mentor Account Profile Set up

a. Mentors should start first by clicking the “Sign up” button in the menu section of the Platform.

b. After signing up and completing the email confirmation process, log in to the site with your credentials.

c. Once you're logged into the site, you may get started by completing your profile. To complete a profile, click on your initials in the top right hand corner of the page (If using a mobile device, your initials will be in the top left corner of the menu drop down list). Next, click the "Profile Settings" option. Fill in the appropriate information. Please note that you are required to provide your full name and a photograph. Please ensure that your profile is completed accurately.

2. Creating Mentorship Listing:

a. Click on the "Post a new listing" button on the far right side of the top bar (On your mobile device, you will click on the "hamburger icon" and the "Post a new listing" button will be at the bottom of the menu drop down list).

b. Fill in all relevant details about the services you offer.

Listing Title: This is where you will place the title of your mentorship service. Besides your photo, it’s the first thing potential clients will see when your listing appears.

Price: This is where you will place your fee per hour. Currently, the minimum amount you can offer your services for is $25.00.

Detailed Description: This is where you will tell potential clients all about your mentorship session. You should specifically detail the services you offer, your qualifications, and your session expectations. Your description of service can be as formal or informal as you wish. For instance, you can upload or link a syllabus to describe your session or just simply state in a few bullet points what you intend to cover.

Mentorship categories: This is where you state, for purposes of public display, the category of mentorship your session falls under.

My Occupation: If its relevant to your mentorship listing, this is where you place your professional occupation.

My area of expertise: This is where you describe your specialty and focus. This is sometimes helpful for clients who are looking for someone who specializes in the specific field their interested in.

Years of experience: This is where you detail how long you've been in the field your post is about.

My LinkedIn URL: If relevant, this is where you will place a link to your LinkedIn profile. This will help potential clients determine your standing in their area of interest and assess your credentials.

Language: This is where you will tell potential clients the language your session will be conducted in.

Criminal Background check provided upon request? This is where you will let potential clients know if you will, upon request, provide them a copy of an updated criminal background check of yourself. Providing your potential clients an updated criminal background check of yourself is one way to help ease client safety concerns. This is especially relevant if you are not a public figure and your sessions are in-person. Be sure to redact all information that is not relevant and that you do not want disclosed. Other ways to assuage safety concerns for in person sessions include, but is not limited to, providing your potential clients a list of references and past reviews along with scheduling all sessions in public places.

Mentorship Setting: This is where you let your potential clients know whether your session will be conducted remotely, in person, or in hybrid form.

What makes my mentorship session unique ? This is a way you let your potential clients know how your mentorship experience stands out. Keep it concise.

What do clients need to bring to their session? This is where you let your potential clients know what kind of materials they need to bring with them to their first mentorship session. If they are not required to bring anything, let them know.

Remote mentorship link: This is where you state how your remote sessions will be conducted. Remote sessions are sometimes hosted through Zoom, Google Meet or some other medium. You may place the the link to your remote mentorship session here or you may send it directly to your client.

Any relevant articles, blog posts, or video links: This is where you have the option of placing any information that might be helpful to your clients and or potential clients as it relates to your mentorship session.

A non-exhaustive list of topical questions: This is where you can list relevant questions your mentees might have. These questions are important questions and often serve as mentorship session topics.

Location: If your mentorship session is in-person, you’ll put the location where it will be conducted here. If your mentorship session is remote, the actual location is not particularly relevant.

Pricing: Place the price of your mentorship session here. Your session is priced on an hourly basis and must range between $25.00 - $1000.00 per hour.

Availability: Here is where you detail when you will be available to conduct your sessions.

Photos: Here is where you place of picture of yourself. Potential clients are most likely to purchase a service from someone who posts an image of themselves. You have the option to post more than one picture. However, if you choose to post more than one image, be sure that the first image is the best photo of yourself because it will automatically be made the default photograph of your listing

c. After inputting your post information, click the “Publish listing” button.

d. Next, you will be prompted to set up payments. Click on the “Set Up Payments” button and follow the prompt to enter your information. Please be advised that you must enter all information in this section accurately. Not entering your information in this section accurately might delay or impede your receipt of payment.

j. After you have set up your payment information and your post has been accepted, you're ready to go!

k. Spread the word about your post by sharing links to your profile and mentorship session with the world via social media.

l. Consider hosting Q&A sessions or discussion forums to create interest in your sessions and elicit active engagement.

3. Managing Bookings:

a. When a customer is ready to purchase your service, they will book a session based on your calendar availability. The fee the customer pays is pre-authorized. The preauthorization of the transaction is made immediately after the customer makes the booking request. The pre-authorized amount is then charged once you accept the request. Once a booking is made, you will receive a notification. You should respond promptly to confirm availability and discuss details. If you do not respond within 6 days after the request is made or one day before the start of the requested booking period, the booking request will automatically expire and the client's funds will be returned. Once accepted, the payment is processed and deducted from the buyer's card, and the funds are temporarily held by Stripe. Both parties receive a transaction receipt via email.

b. Once accepted, use the messaging feature to communicate with users and address any questions or concerns they may have.

c. After the booking period has ended, your payout will occur according to Stripe's payout schedule which is typically between 7-10 business days after the booking period. After the booking period has ended, payment is then moved from the Stripe holding account to the Service Provider.

4. Payments:

a. All payments are handled securely through our third-party vendor, Stripe.

b. After the mentorship booking period has ended, client funds, minus the Platform commission rate, will then be transferred from the Stripe holding account to your bank account. The disbursement to you should take about five to ten days.

5. Mentorship Session Reminders:

a. If your mentorship session is in person, please make sure to schedule it in a public place.

b. If your mentorship session requires the client to bring materials, please make sure that this is communicated to them ahead of time.

c. Lastly, be sure to arrive early to every session.

6. After Session

Provide your mentee feedback by giving them a review. Also be sure to have your mentee write you a review and tell their friends about your services.

For Mentee (Client):

1. Account Setup:

a. Go to the menu and click “Sign up” to get started.

b. After signing up and completing the email confirmation process, log in to the site with your credentials.

c. Once you're logged into, get started by completing your profile. To complete your profile click on your initials in the top right hand corner of the page. A drop down will appear. Next, click on “settings” and then fill in the information requested. Complete your profile as accurately as you can.

2. Searching for Services:

a. Option #1. Use the search bar to find mentors. Type in the kind of mentorship you’re looking for. If we don’t have what you’re looking for, contact us and let us know. We may be able to help!

b. Option #2. Click the "Browse" or "Search" tabs on the homepage to find the mentorship service you want. When searching, make sure to filter services based on subject, location, price, and/or language.

Read through listings and descriptions carefully to find a mentor that matches your needs. In addition, be sure to check reviews, and watch any introductory videos that the mentor may have provided to make an informed selection.

Before booking, feel free to discuss with your mentor, their session details, scheduling, and any additional requirements or interest by using the “contact” button.

Safety Precautions: Although mentors are not required to complete a criminal background check, the platform does encourage mentors to complete one and provide a copy of the report to their clients upon request. The report should be recent and reflect any relevant developments in the mentors life. Each mentor’s posting indicates whether they agree to provide clients or potential clients with a copy of their criminal background check.

If your mentorship session is in person, be sure that it is conducted in a public place.

3. Booking a Session:

When you’re ready to book your session, click on the mentors listing. Next, enter the date you would like to schedule your session. Next, enter the time. Finally, click the button "Request to book".

4. Payments:

a. All payments are handled securely through our third-party vendor, Stripe. When prompted, please provide your payment information in the space provided and then click on “Confirm booking request”.

b. After payment is made, you will be redirected to a page where the details of the booking are confirmed. The fee you pay after booking is pre-authorized. It serves only as a temporary hold on your account until the mentor accepts your mentorship request. The pre-authorized amount is then charged and paid once the provider accepts the request. Once a booking is made, you will receive a notification.

c. Mentors will only have 6 days after a request is made or one day before the start of the of the requested booking period to accept a request. If they do not accept it during that period, the booking request will expire and the client's funds will be returned. Once the mentorship session request has been accepted, the payment will then be processed from the buyer's card, and the funds will subsequently be deducted from your account and placed on hold by Stripe until the mentorship booking period has ended. Both parties will receive a transaction receipt via email.

d. After the mentorship booking period has ended, payment is then moved from the Stripe holding account to the banking account of the mentor.

5. Mentorship Session Reminders:

a. Be sure to follow-up with your mentor to ensure that you have all the supplies you need for your first session.

b. If your mentorship session is in person, please make sure it's scheduled in a public place.

c. If there is a possibility that your mentorship session will require materials, please make sure to follow-up with your mentor and inquire about what obligations you have.

d. Be sure to arrive early.

6. After Session

Provide your mentor feedback by giving them a review. If you liked your session, tell others about it and share with them a link to your mentors page.

Additional Tips for a Positive Experience

Maintain professional communication with mentors at all times.
Provide feedback after each session to help improve Kwekence and the services provided by your mentor. Mentees are encouraged to leave their mentors a review and mentors are encouraged to leave a review of their mentees.
Respect each other's time and schedules by arriving on time or early for mentorship sessions.