1. Client (Mentees):

a. As a Client, your right to receive a full refund applies if you cancel at least 24 hours before the start of your mentorship session. Cancellations within the 24-hour window do not qualify for a refund.

b. If a Mentorship Session has been grossly misrepresented, and the mentor fails to provide the agreed-upon service, Clients qualify for a full refund. Gross misrepresentation would be conducting a mentorship session that is in no way reasonably connected to the session advertised. Refunds are not provided for general dissatisfaction with the service that the mentor delivers. Cancellations and requests for refunds initiated by Clients due to extenuating circumstances are granted on a case-by-case basis.

c. Refunds for qualifying cancellations will be processed within 14 days from the day the cancellation request is approved. The refund will be issued through the same means of payment used for the Order, with no additional fees incurred by the Client.

d. All request for refunds must, under all circumstances, be made to the Platform no later than 24 hours after the conclusion of the booking.

e. Clients are required to provide Service Providers with a 15-minute grace period before determining that the Service Provider has cancelled a mentorship session. If the Service Provider fails to show up during that window, Clients shall be entitled to a full refund. Clients must report the Service Provider's absence to the Platform immediately, before departing or ending the Mentorship Session.

f. Parties are encouraged to resolve cancellation and refund disputes by first contacting each other. If unresolved, the matter should be escalated to the Platform.

g. If the Service Provider and the Client cannot resolve the issue, both parties agree to allow the Platform to make a final decision, and both parties agree to abide by that decision.

2. Service Providers (Mentors):

a. Service Providers have the right to cancel a Mentorship Service at any time for various reasons, including unexpected circumstances, Client violations of the Platform’s Terms and Conditions, safety concerns, and ethical issues.

b. Service Providers should make every effort to inform Clients of cancellations in advance.

c. If a Service Provider cancels an appointment or fails to complete an appointment and the failure to complete or cancellation of an appointment is not due to a Client, the Client qualifies for a full refund.

d. Service Providers are required to grant Clients a 15-minute grace period to appear for a session before determining that the Client has cancelled. Time missed due to Client tardiness is forfeited and does not qualify for a refund.

e. If the Service Provider and the Client cannot resolve the issue, both parties agree to allow the Platform to make a final decision, and both parties agree to abide by that decision.